At UrbanWatches.store, our customers’ satisfaction is our top priority. Understanding the need for a clear and straightforward refund policy, we have outlined the process and conditions below:
- Eligibility for Refund:
- Products must be returned in their original condition: unworn, unaltered, and undamaged.
- All original packaging and documentation, including warranty cards, manuals, and certificates, must be returned.
- Returns must be initiated within 30 days of the purchase date.
- Non-refundable Items:
- Sale or clearance items.
- Items purchased using gift cards or vouchers.
- Items that show signs of wear or have been used or altered in any way.
- Refund Process:
- To initiate a refund, contact our customer service team with your order number and reason for the return.
- Upon approval, you’ll receive detailed instructions on how and where to send your return.
- Once we receive and inspect the returned product, we’ll notify you about the approval or rejection of your refund request.
- If approved, the refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.
- Shipping Costs:
- Customers are responsible for return shipping costs unless the item was defective or an error occurred on our part.
- Initial shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from the refunded amount.
- If you wish to exchange an item for a different size, color, or model, the same conditions as the refund policy apply. Please contact our customer service for further assistance.
- Delayed or Missing Refunds:
- If you haven’t received your refund within the stipulated time, check your bank account again and contact your credit card company; it may take some time before the refund is officially posted.
- If you’ve done all of this and still haven’t received your refund, please contact us at [firstname.lastname@example.org or email@example.com].
Note: Always keep a receipt or proof of purchase when returning items. This will ensure a smooth and swift refund process.
We strive to make your shopping experience with UrbanWatches.store seamless and hassle-free. Should you have any concerns or need further information regarding our refund policy, our dedicated team is here to help.